Sede Electrónica

The employer shall formulate in writing and through electronic means a public and unilateral offer of adhesion to the Consumer Arbitration System.
The offer of adhesion must indicate whether it is opted for arbitration to be decided in equity, in law or indistinctly at the consumer's choice, as well as the period of validity of the offer. In the event that none of these extremes are recorded, the offer will be understood to have been made in equity and for an indefinite period.

Entrepreneurs who have the status of natural persons and carry out different sales or services activities in different establishments, or through distance selling through different channels, must clearly identify in the membership offer the activity or activities for which they make the offer.

Public offers of adhesion made to the Consumer Arbitration System may be denounced before the competent Arbitration Board by the entrepreneur or representative with sufficient power to dispose, either in writing or by electronic means. The denunciation shall take effect one month after the date of its communication to the Arbitration Board, unless a longer period is established in the public offer of adhesion or in the denunciation.
The denunciation shall not affect arbitration agreements validly concluded prior to the date on which the denunciation of the offer of membership must take effect.

Permanently open.
Denunciations of offers of adhesion shall take effect one month after the date of their communication to the Arbitration Board, unless a longer period is established in the public offer of adhesion or in the denunciation and shall not affect arbitration agreements validly entered into prior to the date on which the denunciation of the offer of adhesion must take effect.

Online submission

At the General Electronic Registry

Art. 14. 2 of the Law 39/2015, of 1 October, of the Common Administrative Procedure of the Public Administrations, establishes the obligatory nature of the electronic management for certain subjects as, for example, a) The juridical persons, b) Entities without legal personality, c) Those who carry out a professional activity for which compulsory membership is required, for the procedures and actions they carry out with the Public Administrations in the exercise of said professional activity. In any case, within this group, notaries and property and mercantile registrars shall be included. d) Those who represent an interested party who is obliged to relate electronically with the Administration, e) The employees of the Public Administrations for the procedures and actions that they carry out with them due to their condition of public employee, in the form in which it is determined by regulation by each Administration.

Place(s) for in-person submission

Legal persons:
General Electronic Register of the Administration of the Autonomous Community of Cantabria at the electronic address https://sede.cantabria.es/

Individuals:
General Electronic Register of the Administration of the Autonomous Community of Cantabria at the electronic address https://sede.cantabria.es/, or in any of the places provided for this purpose in article 134.8 of the Law of Cantabria 5/2018, of 22 November, on the Legal Regime of the Government, the Administration and the Institutional Public Sector of the Autonomous Community of Cantabria, and in Article 16.4 of Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

- Decree 11/2019, of 21 February, which establishes the Organic Structure and partially modifies the List of Jobs of the Department of Innovation, Industry, Tourism and Commerce.

- Decree 6/2023, of 7 July, on the Reorganisation of the Ministries of the Administration of the Autonomous Community of Cantabria.

- Royal Decree 713/2024, of 23 July, approving the Regulations governing the Consumer Arbitration System.

Royal Decree 713/2024, of 23 July, approving the Regulation governing the Consumer Arbitration System.

Optional appeal for reconsideration against the resolutions issued by the President of the Consumer Arbitration Board.

The optional appeal for reversal before the same body.