Penalties for infringements committed by companies, traders, professionals and trades for non-compliance with consumer regulations.
-
To process disciplinary proceedings for infringements committed by suppliers of goods or services to consumers or end users for non-compliance with consumer regulations.
General information
- Regional ministry
- Consejeria De Industria, Empleo, Innovacion Y Comercio
- Governing board
- Direc. General De Comercio Y Consumo (DIR3: A06029673)
- Classification
- Sanctioning
- Subject(s)
- Consumption
- Enterprises
- Energy and industry
- Starting way
- Ex officio
- Target
- Citizens
- Legal entities, self-employed persons and registered professionals
- Subject to fees
- No
- Languages in which the procedure can be completed
- Spanish.
- Allow power of attorney
- Yes
- Links to web pages with specific information
- Type
No links are included
Requirements
- Requirements
Once the commission of an infringement in consumer matters is known, either as a result of a complaint, communication from another administrative body or hierarchical superior or as a result of a consumer inspection action, the Director of Industry, Trade and Consumer Affairs will agree to initiate the sanctioning proceedings, in accordance with the powers attributed to him or her by Article 59 of Law 1/2006. of 7 March, on the Defence of Consumers and Users in Cantabria.
Deadlines and submission
- Deadline for submission
Open permanently.
- Submission deadline start date
- -
- Submission deadline end date
- -
- Periodicity
- Continuous
- Means of submission
- In person
-
- Place(s) for in-person submission
General Electronic Register of the Administration of the Autonomous Community of Cantabria at the electronic address https://sede.cantabria.es/, or in any of the places provided for this purpose in article 134.8 of the Law of Cantabria 5/2018, of 22 November, on the Legal Regime of the Government, the Administration and the Institutional Public Sector of the Autonomous Community of Cantabria, and in Article 16.4 of Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
Required documentation
Processing and resolution
- Instructor board
- Consumer Protection Section of the Consumer Service.
- Attributive rule
Decree 134/2004, of 10 December. Decree 83/2015, of 31 July, which partially modifies the Basic Structure of the Ministries of the Government of Cantabria (Extraordinary BOC No. 62 of 31/07/2015).
- Reports or opinions
- No reports or opinions are required
- Resolution entity
- - Head of the Directorate-General responsible for consumer matters (minor infringements), who does not exhaust the administrative route. - Head of the competent departments in consumer matters (serious infringements), Governing Council (very serious infringements), exhausting in both cases the administrative route.
- Attributive rule
Article 44 of Law 1/2006, of 7 March, on the Defence of Consumers and Users in Cantabria.
- Maximum deadline for decision
- 9 Months
- Average deadline for decision
- 9 Months
- Effects of the administrative silence or inactivity of the Administration
- Caducity
- Initiation ex officio:
- Caducity
- Does it put an end to the administrative procedure?
- No
- Subject to participation of certification partner entities
- No
- Certification Partner Entities
-
Currently, there are no certification partner entities authorized to act in this procedure.
Appeals
- Type
Appeal, appeal for reversal or contentious-administrative.
- Board
Counsellor responsible for consumer matters: the appeal against decisions of the Director-General responsible for consumer matters and an appeal for reconsideration against his or her own resolutions.
Governing Council appeals for reconsideration against its own resolutions.
Contentious-Administrative Court and TSJ in contentious-administrative appeals.- Deadline
- 1 month for the appeal and reversal and 2 months for the contentious administrative proceedings.
Regulations
- Regulation applied
-
- Law of Cantabria 1/2006, of 7 March, on the Defence of Consumers and Users in Cantabria (BOC no. 52, of 15 March 2006).
-
- Consolidated Text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November (BOE no. 287, of 30 November 2007).
Do you need help?
The 012 General Telephone Information Service will be available 24 hours a day, every day of the year, according to the following timetable:
- Personal telephone attention by means of information agents, from 9:00 to 21:00 hours from Monday to Friday, excluding public holidays.
Mechanised attention, via voicemail, during other hours and on public holidays. - Incoming calls to the mailbox will be recorded and then, from the General Information Telephone 012, a response call will be made to the citizen to resolve his or her request for information.
- For telephone calls from outside the Autonomous Community of Cantabria you can dial 942 395 563 (from abroad +34 942 395 563); if you are calling from Cantabria, you can dial 942 395 562.
- This service is only available in Spanish.