This administrative procedure is intended to deal with claims filed by beneficiaries of the electricity social bonus who, considering that they are beneficiaries of the thermal social bonus, have not been beneficiaries of it.
General information
- Regional ministry
- Consejeria De Industria, Empleo, Innovacion Y Comercio
- Governing board
- Direc. General De Industria, Energia Y Minas (DIR3: A06027837)
- Classification
- Declarations and communications from interested parties
- Subject(s)
- Relations of the citizen, company or public employee with the Administration
- Energy and industry
- Starting way
- Interested
- Target
- Citizens
- Subject to fees
- No
- Languages in which the procedure can be completed
- Spanish
- Allow power of attorney
- Yes
- Links to web pages with specific information
- Type
No links are included
Requirements
In order to claim the collection of the thermal social bonus, the claimant must be able to provide documentation that proves that he/she was a recipient of the electricity social bonus on 31 December of the year immediately prior to the year claimed.
For example, if the claimant claims the collection of the thermal social bonus for the year 2024, he/she must provide documentation that proves that he/she was a beneficiary of the electricity social bonus on December 31, 2023.
Those people for whom the application of the discount on the electricity bill (electricity social bonus) is established in accordance with the provisions of Article 10 of Royal Decree-Law 18/2022 (households of low-income workers particularly affected by the energy crisis), will not hold the status of beneficiary of the thermal social bonus.
Deadlines and submission
- Deadline for submission
All year round.
- Submission deadline start date
- 09/11/2022
- Submission deadline end date
- -
- Periodicity
- Continuous
- Means of submission
- Online and in person
-
- Online submission
- At the General Electronic Registry
- Art. 14. 2 of the Law 39/2015, of 1 October, of the Common Administrative Procedure of the Public Administrations, establishes the obligatory nature of the electronic management for certain subjects as, for example, a) The juridical persons, b) Entities without legal personality, c) Those who carry out a professional activity for which compulsory membership is required, for the procedures and actions they carry out with the Public Administrations in the exercise of said professional activity. In any case, within this group, notaries and property and mercantile registrars shall be included. d) Those who represent an interested party who is obliged to relate electronically with the Administration, e) The employees of the Public Administrations for the procedures and actions that they carry out with them due to their condition of public employee, in the form in which it is determined by regulation by each Administration.
- Place(s) for in-person submission
In person: At the Registration Assistance Office of the Ministry of Industry, Employment, Innovation and Commerce located in the Science and Technology Park of Cantabria, C/Albert Einstein, 2 in Santander or in any of the established places referred to in article 134 of the Law of Cantabria 5/2018, of 22 November, on the Legal Regime of the Government, the Administration and the Institutional Public Sector of the Autonomous Community of Cantabria.
If the application is sent by post, it must be submitted in an open envelope so that the name of the office and the date, place, hour and minute of its admission by the postal staff are clearly stated at the head of the first page of the document, in accordance with the provisions of Article 31 of Royal Decree 1829/1999. of 3 December, which approves the Regulation regulating the provision of postal services insofar as it does not conflict with Law 43/2010, of 30 December, on the universal postal service, on the rights of users and the postal market.
Electronically: Through the Common Electronic Registry of the Administration of the Autonomous Community of Cantabria at the electronic address "rec.cantabria.es".
Required documentation
Modelo_REC-BST.docx Form enabled to facilitate the submission of the complaint Document in Word format that, once duly completed and signed, may be presented for processing
Not mandatory
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Processing and resolution
- Instructor board
- Development Service.
- Attributive rule
Law of Cantabria 11/2021, of 23 December, on Fiscal and Administrative Measures.
- Reports or opinions
- No reports or opinions are required
- Resolution entity
- Director General of Industry, Energy and Mines.
- Attributive rule
Law of Cantabria 11/2021, of 23 December, on Fiscal and Administrative Measures.
- Maximum deadline for decision
- 3 Months
- Average deadline for decision
- 2 Months
- Effects of the administrative silence or inactivity of the Administration
- Initiation by request:
- Negative
- Does it put an end to the administrative procedure?
- No
Appeals
- Type
Appeal.
- Board
Minister of Industry, Employment, Innovation and Trade.
- Deadline
- One month.
Regulations
- Regulation applied
-
- Law of Cantabria 11/2021, of 23 December, on Fiscal and Administrative Measures.
-
- Royal Decree-Law 15/2018, of 5 October, on urgent measures for the energy transition and consumer protection.
Do you need help?
The 012 General Telephone Information Service will be available 24 hours a day, every day of the year, according to the following timetable:
- Personal telephone attention by means of information agents, from 9:00 to 21:00 hours from Monday to Friday, excluding public holidays.
Mechanised attention, via voicemail, during other hours and on public holidays. - Incoming calls to the mailbox will be recorded and then, from the General Information Telephone 012, a response call will be made to the citizen to resolve his or her request for information.
- For telephone calls from outside the Autonomous Community of Cantabria you can dial 942 395 563 (from abroad +34 942 395 563); if you are calling from Cantabria, you can dial 942 395 562.
- This service is only available in Spanish.