Accreditation of consumer arbitrators.
Accreditation of consumer arbitrators.
a) Submission by the candidates to be consumer arbitrators of the corresponding application.
b) Resolution on accreditation and, notification, if applicable.
c) Inclusion in the public list of arbitrators of the Consumer Arbitration Board.
General information
- Regional ministry
- Consejeria De Industria, Empleo, Innovacion Y Comercio
- Governing board
- Direc. General De Comercio Y Consumo (DIR3: A06029673)
- Classification
- Declarations and communications from interested parties
- Subject(s)
- Consumption
- Enterprises
- Starting way
- Interested
- Target
- Citizens
- Administration and public employees
- Subject to fees
- No
- Languages in which the procedure can be completed
- Spanish
- Allow power of attorney
- No
- Links to web pages with specific information
- Type
No links are included
Requirements
The interested party shall submit a written request for accreditation addressed to the President of the Consumer Arbitration Board of Cantabria.
a) If the applicant is appointed by the public administrations:
- To be in possession of a bachelor's degree in law, or
Justification of:
* sufficient general knowledge of the law.
* Specific training or professional experience in Cosnumo law, for a period of more than two years.
b) If the applicant is appointed by consumer and user associations or by business or professional associations:
- Proposal of the corresponding association.
Deadlines and submission
- Deadline for submission
Permanently open.
- Submission deadline start date
- 07/05/2025
- Submission deadline end date
- 31/12/2025
- Periodicity
- Continuous
- Means of submission
- Online and in person
-
- Online submission
- At the General Electronic Registry
- Art. 14. 2 of the Law 39/2015, of 1 October, of the Common Administrative Procedure of the Public Administrations, establishes the obligatory nature of the electronic management for certain subjects as, for example, a) The juridical persons, b) Entities without legal personality, c) Those who carry out a professional activity for which compulsory membership is required, for the procedures and actions they carry out with the Public Administrations in the exercise of said professional activity. In any case, within this group, notaries and property and mercantile registrars shall be included. d) Those who represent an interested party who is obliged to relate electronically with the Administration, e) The employees of the Public Administrations for the procedures and actions that they carry out with them due to their condition of public employee, in the form in which it is determined by regulation by each Administration.
- Place(s) for in-person submission
Legal persons: General Electronic Register of the Administration of the Autonomous Community of Cantabria at the electronic address https://sede.cantabria.es/
Individuals: General Electronic Register of the Administration of the Autonomous Community of Cantabria at the electronic address https://sede.cantabria.es/, or in any of the places provided for this purpose in article 134.8 of Law of Cantabria 5/2018, of 22 November, on the Legal Regime of the Government, the Administration and the Institutional Public Sector of the Autonomous Community of Cantabria, and in Article 16.4 of Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations.
Required documentation
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APPLICATION FOR ACCREDITATION. Request for accreditation to the person holding the presidency of the Consumer Arbitration Board of Cantabria. The request implies the acceptance of the performance of the functions that are proper to it and its inclusion in the list drawn up by said Arbitration Board. Word or pdf formats.
Mandatory
|
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Nomination Proposal Proposal for the appointment of the applicant as arbitrator by either a Public Administration, an Association of Consumers and Users, or a Business or Professional Organisation. Word and pdf formats.
Mandatory
|
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Bachelor's degree or graduate in Law. Accreditation of the degree of bachelor's degree in law. PDF format.
Not mandatory
|
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Accreditation of sufficient general knowledge of the Law. Documents that can prove sufficient general knowledge of the law (training courses, professional certificates, etc.). PDF format.
Not mandatory
|
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Accreditation of specific consumer training. Certifications or proof of completion of specific training in consumer matters. PDF format.
Not mandatory
|
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Accreditation of professional experience in consumer law. Any document that accredits professional experience in consumer law for a period of more than 2 years. PDF format.
Not mandatory
|
Processing and resolution
- Instructor board
- Consumer Arbitration Board of the Autonomous Community of Cantabria.
- Attributive rule
- Decree 11/2019, of 21 February, which establishes the Organic Structure and partially modifies the List of Jobs of the Department of Innovation, Industry, Tourism and Commerce.
- Decree 6/2023, of 7 July, on the Reorganisation of the Ministries of the Administration of the Autonomous Community of Cantabria.
- Royal Decree 713/2024, of 23 July, approving the Regulations governing the Consumer Arbitration System.
- Reports or opinions
- No reports or opinions are required
- Resolution entity
- President of the Consumer Arbitration Board.
- Attributive rule
Royal Decree 713/2024, of 23 July, approving the Regulation governing the Consumer Arbitration System.
- Maximum deadline for decision
- 3 Months
- Average deadline for decision
- 2 Months
- Effects of the administrative silence or inactivity of the Administration
- Initiation by request:
- Positive
- Does it put an end to the administrative procedure?
- Yes
Appeals
- Type
Optional appeal for reconsideration against the resolutions issued by the President of the Consumer Arbitration Board.
- Board
The optional appeal for reversal before the same body.
- Deadline
- 1 month for the appeal for reconsideration.
Regulations
- Regulation applied
-
- Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
-
- Law 60/2003, of 23 December, on Arbitration (BOE no. 309 of 26 December 2003).
-
- Royal Decree 713/2024, of 23 July, approving the Regulation governing the Consumer Arbitration System.
-
- Law of Cantabria 1/2006, of 7 March, on the defence of consumers and users (BOC no. 52 of 15 March 2006).
Do you need help?
The 012 General Telephone Information Service will be available 24 hours a day, every day of the year, according to the following timetable:
- Personal telephone attention by means of information agents, from 9:00 to 21:00 hours from Monday to Friday, excluding public holidays.
Mechanised attention, via voicemail, during other hours and on public holidays. - Incoming calls to the mailbox will be recorded and then, from the General Information Telephone 012, a response call will be made to the citizen to resolve his or her request for information.
- For telephone calls from outside the Autonomous Community of Cantabria you can dial 942 395 563 (from abroad +34 942 395 563); if you are calling from Cantabria, you can dial 942 395 562.
- This service is only available in Spanish.